FAQ & Site Info
___ Introduction___ This article is about the warranty on products you buy from Mesoamericadigital.com___ All goods dispatched from Mesoamericadigital are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. ___ Mesoamericadigital undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods. ___ If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied! ___ ___ What Does Mesoamericadigital's Warranty Imply?___ As a wholesaler Mesoamericadigital can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is broken you can contact us to send it back for a repair.___ ___ Warranty Does Not Include:___ The warranty does not include any kind of: - Technical support on product installation and usability - Advice about product's configuration or any software issues - Recommendations about how to connect products or compatibility - Software/OS updating or firmware flashing as it would void Chinavasion's warranty - Product issue diagnostic and troubleshooting advice___ ___ Warranty By Default Covers Repair___ The Mesoamericadigital warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.___ If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent or better function product as a replacement. This replacement may be a new product, or a refurbished product in an acceptable level of cosmetic condition.___ If a repair or a replacement are NOT available, we will provide compensation in Mesoamericadigital store credit to the value of the product(s) at the price you originally paid, plus a the original cost of your shipping (based on weight proportion if it was a mixed order).___ ___ When Does The 12 Month Warranty Start From?___ The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Mesoamericadigital. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.___ In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.___ ___ Who Pays For What?___ Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.___ Cost of China internal freight,import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by Mesoamericadigital in full. In other words our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, Mesoamericadigital will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed. Cost of shipping repaired item back to customer from China: paid by Mesoamericadigital in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.___ If a product cannot be repaired: The original product price will be refunded in the form of credit in your Mesoamericadigital account. You can use the credit towards a brand new replacement or a different product. Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.___ ___ In What Situations Are Returns/Compensation NOT Approved By Mesoamericadigital?___ Below are instances where a customer will not be eligible for returns and/or compensation:___ - Unapproved returns or returned products not processed through Mesoamericadigital's RMA procedure; - Products whose warranty period has expired; - Received returned products that are damaged because of inadequate return packaging; - Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping; - Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result; - Returns of your unwanted, unsold yet functional products; - Products bought by mistake.___ The customer is solely responsible for choosing the right product, including for example___ _The "correct" desired memory capacity _The "right " feature or product or compatibility _Color _Garment size _Screen size _Touchscreen type _Digital TV format( DVB-T/ATSC/ISDB-T ) _GSM band _NTSC/PAL color region _Software version _We will send you exactly what you order, so please read descriptions carefully before purchasing.___ If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Mesoamericadigital accepts no liability and the customer will not be eligible for compensation.___
Our basic service is free shipping to any country, if you want express delivery of 4-6 days delivery please request this prior, costs between $ 5 to $ 15 additional for most destinations.
To use a coupon or discount code, you must write showing the product you wish to purchase and coupon number, we will send the charge for the difference to pay.